Get In Touch

Have a question about our promise rings? We’d love to hear from you.

Serving couples worldwide — online orders shipped to 50+ countries

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support@eterlove.com
We reply within 24 hours

Live Chat

Available Monday–Saturday
9:00 AM – 6:00 PM (EST)

FAQ

Check our FAQ section below for quick answers to common questions.

Ring Sizing Guide
Engraving
Gift Wrapping
Shipping Info

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Frequently Asked Questions

How do I find my ring size?
We include a free ring sizer with every order. You can also measure your finger at home using our printable sizing guide, or visit a local jeweler for an accurate measurement.

Can I get my ring engraved?
Yes! Many of our rings offer engraving options at checkout. You can add names, dates, or a short message — up to 20 characters. Handled with care by our skilled engravers.

Do you ship worldwide?
Yes, we ship to over 50 countries worldwide. Free shipping on orders over $99. Delivery typically takes 5–14 business days depending on your location.

What is your return policy?
We offer a 30-day return policy for unworn items in their original packaging. Engraved items are final sale. Contact our support team to initiate a return.

What materials do you use?
Our promise rings are crafted from premium materials including 925 sterling silver, titanium, and stainless steel — all hypoallergenic and nickel-free. Each piece comes with a material guarantee.

Do you offer gift wrapping?
Absolutely! Every order comes beautifully packaged in our signature EterLove gift box with a love certificate. It’s ready to gift as soon as it arrives.

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